Sales Admin Executive

The Sales Administrator supports the sales team by ensuring smooth and efficient administrative operations, managing sales documentation, and maintaining accurate records in CRM systems. This role acts as a vital link between the sales team, customers, and other departments, contributing to the overall success of the sales process and customer experience. 

Key Responsibilities: 

• Provide administrative support to the sales team, including preparing quotes, proposals, contracts, and order forms. 

• Maintain and update CRM systems and sales databases with accurate client and deal information. 

• Coordinate communication between sales representatives and clients, including scheduling meetings, follow-ups, and responding to inquiries. 

• Process and track sales orders, ensuring timely delivery and accurate invoicing. 

• Assist with sales reporting, preparing dashboards and performance summaries for management. 

• Liaise with finance and operations teams to ensure order fulfillment and resolve issues. 

• Support marketing and sales campaigns by helping to manage contact lists, promotional materials, and event logistics. 

• Ensure compliance with internal sales processes and data protection  

Key Performance Indicators 

• Accuracy and timeliness of order processing and data entry. 

• CRM data completeness and update frequency. 

• Quote-to-order conversion time. 

• Response time to internal and external sales queries. 

• Number of administrative errors reported. 

• Sales team satisfaction score. 

Required Skills: 

• Proven experience in a sales support or administrative role (1–3 years). 

• Proficiency in Microsoft Office (Excel, Word, Outlook). 

• Basic understanding of sales processes and commercial contracts. 

• Knowledge of logistics or supply chain coordination. 

• Strong organizational and time management skills with a keen attention to detail. 

• Excellent verbal and written communication skills. 

• Ability to manage multiple tasks and deadlines in a fast-paced environment. 

• A proactive and problem-solving mindset. 

• High level of confidentiality and professionalism. 

Desirable skills 

• Experience in a similar role within content licensing, Media, SaaS, and/or Creative verticals 

• Proficiency with CRM systems (e.g., Salesforce) 

• Qualification in Business Administration, Sales, or a related field. 

• Experience with reporting tools such as Power BI